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Sonmonsha Hotels and Resorts (“Sonmonsha”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from hotel guests, and exchange guests (collectively referred to as “Guests and Owners”) and the way in which Sonmonsha uses this information to better serve your needs.
This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate Sonmonsha branded hotels, resorts and residential properties. References to “we”, “us”, “our” and “Sonmonsha” throughout this Privacy Notice, depending on the context, refer collectively to those separate and distinct legal entities.
ersonal information is any information about you as an identifiable individual. The personal information that we process includes:
We use your personal information for the following purposes:
Occasionally we will combine information from a number of Guests and Owners to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual.
We use your personal information on the following basis:
We collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Sonmonsha. Otherwise, we gather information when you provide it to us, or interact with us directly, for example:
We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.
We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction, consistent with applicable data protection and privacy laws. For example, we allow only encrypted communications from all of our web forms, including when you provide your credit card information through our website.
Each Sonmonsha property stores personal information in a secure location and we take steps to ensure that only designated individuals have access to this information.
We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.
We may share certain of your personal information with:
You may advise the hotel if you do not want personal preferences shared.
Where a third party is engaged by Sonmonsha to provide services on our behalf, Sonmonsha ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Notice.
In the case of third party residential property developers, the particular developer's website can be consulted for the developer's policy on the collection, storage and use of your personal information.
If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone.
If Sonmonsha Hotels and Resorts suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
Your personal information may be processed by Sonmonsha and its trusted third party suppliers anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country. These measures include data transfer agreements implementing standard data protection clauses.
Accessing your personal information
We understand that you may like to know what personal information we hold about you. We are happy to assist you with your request. To protect your personal information, however, we require that you prove your identity to us at the time your request is made.
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver's license and you will be asked to sign a request form.
Where you make a request by other means, we request you contact us in writing via email, fax or letter including a copy of a government issued identification and signature. We require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request has been handled.
Sonmonsha reserves the right to decline access to your personal information under certain circumstances as permitted by law. If your personal information is not disclosed to you, you will be provided with the reasons for this non-disclosure.
Where you are given the option to share personal information with Sonmonsha, you can always choose not to do so.
If you do not wish to receive marketing information from Sonmonsha, you may indicate your wishes on your registration card when you stay with us or send an e-mail
to: email@example.com You will always have the ability to accept or decline any form of communication from Sonmonsha. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above or that you are unable to make use of the services offered by us.
After you have chosen to withdraw your consent Sonmonsha may be able to continue to process your personal information to the extent required or otherwise permitted by law.
If at any time you wish to exercise any of these rights, you can do so by:
For hotel and resort Guests, contacting our guest services:
Your personal information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer required for any of the purposes described above.
We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Sonmonsha.
Any financial information Sonmonsha retains will be protected under the terms of this Privacy .
Sonmonsha Hotels Limited does business worldwide as Sonmonsha Hotels and Resorts and is a Japanese corporation incorporated under the laws of Japan and applies to our company. We apply the requirements of this law (and any other applicable laws) to how we handle all personal information wherever received, and each property managed by Sonmonsha also complies with the local privacy laws of the jurisdiction where it is located. All transfers of personal information between countries will be subject to the terms of this Privacy Notice and in compliance with these laws.
You may also have the right to complain to the local data privacy supervisory authority in your home country.
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